#Binance usa login verification#

He said this “must be very common” because he was directed to a webpage with recovery instructions for that specific issue. Logan Brown, for example, had several thousand dollars worth of BNB coins locked in his Binance.US account for months.īrown neglected to fill out the memo field for these coins when he deposited them on the exchange, which apparently caused Binance to not credit his account with the sum. Still, as some users attempt to verify themselves, they’re having trouble recouping control of their accounts – or getting hold of a living, breathing Binance representative to resolve the issues. Users who are found to be in violation of our Terms of Use are given advance notice to close all active positions on their accounts and to withdraw funds, failing which the accounts will be locked indefinitely and offboarded. These processes have always been in place to adhere to local, regional and global compliance requirements. Accordingly, some users may be required to furnish evidence showing that their account registrations are compliant. Meanwhile, we constantly review our user accounts against Binance’s Terms of Use. Each and every one of these cases require individual attention and may require additional information from users for verification. Accounts flagged for suspicious activity, whether it is an attempted hack or failing audits required by our AML standards, are suspended during pending investigations. We have very strict risk controls in place, firstly to secure user funds and secondly to adhere to local regulatory requirements. CEO Changpeng Zhao issued the following comment:

Clients from Binance’s primary exchange and Binance Australia have also been affected, per documents shared with CoinDesk.īinance declined a phone interview with CoinDesk to discuss the locked accounts and the painstaking verification process Summers and others went through. Hitchens was able to retrieve his cash, but a dozen or so Binance.US users who spoke with CoinDesk still have their coins stuck in limbo. Related: Thiel, Novogratz Back $10B Funding for Block.one’s New Crypto Exchange Subsidiary (And, by the way, Catherine Coley is stepping down, to be replaced by former Acting Comptroller of the Currency Brian Brooks).

Out of desperation he sought information online and wound up texting the mother of Binance.US CEO Catherine Coley so he could get his funds unstuck. 8, but he received emails from Binance complaining about the chargeback still a week later, according to screenshots shared with CoinDesk. Hitchens paid the chargeback to reconcile his balance on Feb.

“Then Binance informed me that the hold was because of a $20 chargeback on my account for a transfer I never made.”

“I traded in some harmony tokens for and couldn’t withdraw them,” Hitchens told CoinDesk. Related: Dfinity’s ICP Token Sees Extreme Price Volatility Amid Bevy of Exchange Listingsīut then Binance.US froze his account for what he called “little to no reason.” When he opened his Binance US account last year, he thought he was doing the responsible thing by moving his funds off Binance’s original exchange to deposit them onto the Uncle Sam-approved counterpart, as he was prompted when Binance began sweeping U.S.

The names of all clients cited in this article have been replaced by pseudonyms to protect their privacy. and around the globe have had their accounts frozen for unconventional reasons. But since at least late 2020 Binance users from the U.S. It’s not uncommon for exchanges to have downtime or freeze withdrawals at times of hot market activity. Binance Global exchange halted withdrawals Monday in a “temporary suspension” that affects all its users, as did other exchanges such as Coinbase.

#Binance usa login verification#